Hello,
Sebastian here!
Instinctively driven by curiosity and oriented towards achieving goals.
- Location
- British Columbia, Canada
- info@munoztc.com
Professional Skills
Performance-oriented information technology professional, with comprehensive experience in technical support and troubleshooting, system governance, network security, auditing, disaster recovery, Cloud services implementation and management.
Experience
Outstanding communication and customer service capabilities honed through extensive work in varied global corporate settings.
Highly skilled in the technical aspects of networking, cloud, and server administration, encompassing maintenance and troubleshooting. Capable of leading the technical deploy of IT projects and Cybersecurity Assessments. Additionally, proficient in the creation of technical documentation.
senior Support Engineer
Incognito Software Systems
Part of the technical support team providing coverage world wide, in multiple languages and timezones. Supporting Incognito’s product line for Broadband service providers around the globe: Broadband Command Center, TR-069 and TR-369, Digital Experience.
Guest Service Coordinator
Whistler Wired Inc.
In the role of Guest Service Coordinator, Technology Consultant, Real Estate Photographer, and IT Consultant, responsibilities encompassed orchestrating guest interactions, aligning technology solutions with strategic objectives, elevating marketing initiatives through real estate photography, and ensuring efficient IT operation.
Technical Project Lead
Control Alt Delete Managed IT Systems
Supporting cloud platforms such as AWS, Azure, XCP-ng, private, hybrid and fully cloud environments. Implementing corporate virtual private networks across BC and Canada. Escalation engineer for helpdesk agents.
Support Analyst II
Oracle Corp. (Chile)
Providing technical support for Oracle’s Storage solution product line, including but not limited to ZFS series. Working globally as part of the customer support center, providing coverage for Spanish, English and Portuguese.
Education
A unique career always pursuing different subjects such as technology, linguistics and photography amongst others.
Overall score of 8.0 on IELTS and 895 TOEIC.
Passionate about photography and the great outdoors, camping, mountain biking and backcountry skiing.
Google Cybersecurity Professional Certificate
Canada (Online)
Cybersecurity analysts are responsible for monitoring and protecting networks, devices, people, and data. They use a collection of methods and technologies to safeguard against outside threats and unauthorized access — and to create and implement solutions should a threat get through.
Oracle University. 7xxx Series Netowrk Attached Storage (NAS) - Basic Plan.
Broomfield, CO.
In this course on the Sun ZFS Storage 7000 System, participants will explore its key features, starting with the advanced ZFS file system. The curriculum covers hybrid storage pools, combining SSDs and HDDs, and emphasizes data compression, deduplication, and analytics tools for efficient storage management.
Information Technology Technician
IACC Chile (Online)
In the Higher Technical Computing Program, students will gain robust knowledge in core disciplines and fundamental skills in the field of computing, enabling them to perform comprehensively.
Students will be adept at utilizing tools related to operating systems, networks, programming, mobile technologies, security, and databases.
Oracle University. ZFS Network Attached Storage Advocate.
Mexico
Oracle ZFS Storage Appliance is a high performance, enterprise storage system that is optimized for Oracle workloads and cloud integration. It is a unified storage system that allows customers to consolidate file, block, and object storage on a single platform.
Projects
Different projects that I run in parallel to my full time job.
These reflect my general interests in technology, photography and outdoor sports.
Client:
CardioMet
Cardiological recovery clinic in La Serena, Chile.
Website.
Client:
Whistler Honey
Local honey producer located in Whistler, BC – Canada.
Website (in progress).
Client:
Whistler Wired
Real Estate photography for their multi million dollar home portfolio for vacation rentals in Whistler, BC.
Project:
Freeride Sudamerica
Founding partner of the Southamerican Freeride Circuit that tours both Argentina and Chile.
What I Do
I love Karaoke and can play a little bit of drums as well, below is the detailed list of nerdy things I can do and I’m actually good at, not like singing or playing drums 😛
Cloud Administration
Running and maintaining Public, Private and Hybrid Cloud environments. Including current platforms and technologies such as Azure, AWS, Oracle Cloud, OpenStack, XCP-ng.
Infrastructure
Corporate private networks design, implementation and support.
Remote access monitoring, proactive network traffic analysis and threat management.
Storage Solutions
Storage redundancy strategy based on tiers of storage for data, including on/off-premises appliances administration combined with private and public cloud storage solutions.
Cloud Security MSP
Cybersecurity as a service. Managing of security aspects for corporate environments, risks and threats, using SIEM, EDR, penetration testing amongst others.
Website Development
WordPress + Elementor custom website building including hosting, automated backups, email service setup through O365, Google, or custom email service. Support and maintenance included.
Technical discovery
Onsite analysis of existing infrastructure, discovery process for technology existence awareness. Crucial when access to existing IT documentation becomes unvailable.